PCO Claims, UK | Crystal Claims Management
1000+ Happy Customers
Our Specialized PCO Claims Services Across the UK
London Taxi
Claims
Expert handling for PCO drivers operating under Transport for London (TfL) regulations. We ensure your replacement hire car after accident meets all strict TfL compliance standards.
Wolverhampton Badged Taxi Claims
Other Borough Taxi
Claims
The True Cost of a Non-Fault Accident
A Better Way to Handle Your Taxi Claim
After a non-fault accident, you can either go through your own insurer and face potential costs and complications, or you can use our specialist service. Click the buttons to see the difference our dedicated PCO claims service makes for drivers across the UK.
Excess Payment None. We recover all costs directly from the at-fault insurer. Your cash flow is protected. | No Claims Bonus Protected. Since we don’t claim on your policy, your NCB remains intact.  |
Replacement Vehicle A like-for-like, fully licensed and insured PCO/Taxi vehicle, delivered to you. | Claims Management Full, dedicated support. We handle all communications and fight on your behalf. |
Excess Payment Often required upfront, even if the accident isn’t your fault. This can be hundreds of pounds. | No Claims Bonus Potentially at risk. Making any claim can affect your bonus and future premiums. |
Replacement Vehicle Often a standard courtesy car that is not licensed for private hire work, leaving you unable to earn. | Claims Management You often must chase for updates and deal with multiple departments. Can be slow and stressful. |
Your 4-Step Path to Recovery
We’ve refined our process over a decade to be fast, transparent, and stress-free. Our goal is to handle everything, so you can focus on driving.
- Report Accident: Call us 24/7. We'll assess your non-fault claim and explain the next steps. We guide you on reporting to your insurer and partners like Uber.
- Get Replacement Car : We deliver a fully licensed and insured PCO/PHV taxi vehicle to your home or work, often within hours if yours is undrivable.
- We Handle The Claim : Your dedicated file handler manages everything, liaising with insurers, resolving liability, and keeping you updated throughout the process.
- Vehicle Repaired : We arrange quality repairs and recover all costs from the at-fault party. You get your car back, and we collect the hire car. Simple.
The Right Vehicle is Non-Negotiable
Vehicle Age  | Varies by council, often under 12 years but can differ. |
Emissions | Typically Euro 6 for diesel, Euro 4 for petrol. Less strict than TfL. |
Insurance | Valid Hire and Reward insurance is mandatory everywhere. |
Inspections | Requires standard MOT and local council compliance tests. |
Status | Cannot be an insurance write-off. |
