PCO License Application: Common Rejection Reasons & How to Fix Them

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Introduction

Applying for a PCO license in London through TfL is a crucial step for any aspiring Uber, Bolt, or PHV driver. But every year, thousands of applications are delayed or rejected—often for avoidable mistakes.

In this guide, we’ll walk you through the most common PCO application rejection reasons, how to fix or avoid them, and what to do if you’ve already been refused.

 

1. Incorrect or Incomplete Medical Form

Issue: TfL requires a Group 2 Medical Examination (TPH/204 form), completed by your own GP or one with access to your medical records.

🔻 Common mistakes:

• Using a private doctor not approved by TfL
• Missing the GP’s stamp or incorrect date
• Not disclosing existing health conditions

✅ How to fix:

• Use only TfL-approved GPs
• Ensure the doctor completes every section, especially eyesight and blood pressure
• If you have a condition (e.g., diabetes), provide supporting letters from your specialist

2. Failed or Missing DBS (Criminal Background) Check

Issue: TfL requires an Enhanced DBS check via their approved partner (GBG or First Advantage).

🔻 Common mistakes:

• Submitting a standard DBS (not enhanced)
• Expired DBS (older than 6 months at submission)
• Failing to declare convictions or cautions

✅ How to fix:

• Use TfL’s online portal to initiate the DBS properly
• If you have convictions, submit a full explanation letter (with evidence of rehabilitation, if possible)

Important: Minor historic offences don’t always result in a rejection—but hiding them might.

 

3. Incomplete Application or Missing Documents

Issue: Incomplete applications are the most frequent cause of delays.

🔻 Missing items include:

• Proof of right to work in the UK (e.g., biometric residence card, share code)
• Proof of address (utility bill/bank letter dated within 3 months)
• NI number (many forget this!)

✅ How to fix:

• Use TfL’s document checklist before submission
• Double check expiry dates on documents and photocopies

 

4. Failing the Topographical Test

Issue: The topo assessment is mandatory unless you’re a licensed black cab driver.

🔻 Common problems:

• Lack of practice with map reading or route planning
• Getting confused between start and destination points
• Time pressure during the test

✅ How to fix:

• Use apps like Uber’s free topographical test prep or YouTube walkthroughs
• Book a mock test through a PCO training centre
• Practice using A–Z London maps

Tip: Centres like Sidcup have higher pass rates due to better support and calm testing environments.

 

5. Not Meeting TfL’s English Requirement

TfL requires proof of English language proficiency, especially for non-native speakers.

✅ Acceptable options:

• UK degree or Level 2 English certificate (within the last 10 years)
• Pass the SERU (Safety, Equality & Regulatory Understanding) test, which includes English comprehension

📌 Many rejections happen when applicants don’t upload documents on time or fail the English test without preparation.

 

6. Outdated Driving Licence or Less Than 3 Years of Driving

You must have held a full UK driving licence for at least 3 years.

🔻 Applications are auto-rejected if:

• Licence has expired
• Foreign licence is not converted to UK licence before applying
• 3-year threshold is not yet met

✅ How to fix:

• Check your DVLA record online
• Apply for UK licence conversion if needed
• Wait until you meet the 3-year requirement before applying

 

What to Do If Your Application Is Rejected

• TfL allows you to reapply immediately unless banned for false information
• Review your rejection letter carefully—TfL will state the reason
• Fix the issue and re-submit with corrections

In some cases, appeals are allowed—especially for medical or DBS rejections.

 

🔗 Next in this series: 👉 Uber Driver Earnings with a PCO License: Realistic Numbers & ROI