Crystal Claims Management

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claims management services

Accident Management Company In London

Keep Your PCO Business Moving.

As London’s premier Accident Management Company, we provide immediate, 24/7 support for PCO drivers. Get a TfL-compliant replacement car, protect your no-claims bonus, and pay zero excess.

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Complete London-Wide Support & Assistance

Wherever your taxi car hire accident in London occurs, our teams are ready.

North London

Providing rapid roadside assistance and compliant PCO car rental in London across North London, including areas like Enfield, Camden, Islington, and Barnet. We’re your trusted North London claims company for seamless service.

South London

Specialist South London replacement services covering Croydon, Wandsworth, Lambeth, and Greenwich. We ensure your PCO rental in London needs are met quickly, getting you back on the road.

East London

Fast and reliable assistance for East London incidents from Hackney, Newham, Tower Hamlets, and Redbridge. Secure car storage and expert assistance from your local East London claims company.

West London

Comprehensive West London solutions in Hounslow, Westminster, Ealing, and Hammersmith. As your West London claims company, we provide swift response and compliant replacements for any taxi car hire accident.

TESTIMONIALS

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Raymond

Credible, Frank, Effective & Reliable

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Mr. Daya

Particularly impressed with how smoothly and efficiently my claim was handled

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O. Thomas

Am very happy with all. Thanks to Crystal Claims Management!

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Patricia

Keep the service going! Keep up the good work

About Crystal Claims Management

We are London’s dedicated Accident Management Company, offering a complete and comprehensive service for drivers involved in non-fault road traffic accidents. With over 13 years of experience in the industry, our mission is to provide a truly hassle-free process.

We handle all the complexities, allowing you to relax while we manage everything from the moment you call until your claim is successfully resolved, and your vehicle is back on the road.

Our commitment is to a seamless journey for every PCO London driver.

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Our Comprehensive Services for London Drivers

Crystal Claims Management offers unparalleled support, distinguishing us from standard insurers. We provide every service needed after a non-fault taxi car hire accident in London.

Dedicated File Handler

Receive personalised support with a single point of contact who will guide you through every step of your PCO London claim.

No Excess to Pay

For non-fault accidents, you pay absolutely no upfront excess. All costs are recovered directly from the at-fault insurer, protecting your finances.

Protect Your No Claims Bonus (NCB)

Our seamless process ensures your No Claims Bonus remains safeguarded, preventing potential increases in your future insurance premiums.

Manufacturer Approved Vehicle Repairs

Your vehicle is repaired at BSI Kitemark Accredited centres using genuine manufacturer-approved parts, maintaining integrity and value.

PCO/Taxi Specialist & Immediate Replacement

As PCO London specialists, we provide an immediate, TfL-compliant PCO car rental in London to keep you earning.

Legal Assistance With All Paperwork

We manage all correspondence, negotiations, and legal paperwork with insurers, providing expert legal assistance and liaison with third parties.

Don't Let an Accident Derail Your Business

Your livelihood is on the line. As your dedicated Accident Management Company in London, we’re here 24/7 to provide the expert help you need, right when you need it.
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Experts in TfL PCO Compliance

Providing a replacement PCO vehicle in London is complex. Standard courtesy cars are not compliant. Our deep understanding of TfL’s strict, evolving rules on age, emissions, and safety is your guarantee that you can get back to work legally and without delay. We handle the red tape so you don’t have to.

Our Comprehensive Services for London Drivers

Vehicle Age & Type

Vehicles must generally be under 10 years old. We ensure your replacement meets all age criteria and has at least four doors, seating four passengers comfortably.

Emissions (ULEZ & ZEC)

New PHVs must be Zero Emission Capable (ZEC) and meet Euro 6 standards. Our fleet includes compliant modern, EV, and hybrid vehicles to avoid daily ULEZ charges.

Condition, Safety & Licensing

Every replacement vehicle has a valid MOT, PHV License, and Hire and Reward Insurance, and is maintained to pass TfL’s rigorous inspections.

Our Seamless 4-Step Process

We’ve refined our service over 13 years to be fast, transparent, and completely hassle-free for you.

Call Us
24/7

Report the non-fault accident. We provide immediate advice and start your claim.

Get Your Replacement Car

We deliver a TfL-compliant PCO car rental in London to you, often within hours.

We Handle Everything

Your dedicated handler manages all paperwork, insurance, and repairs.

Vehicle Repaired & Returned

Your dedicated handler manages all paperwork, insurance, and repairs.

By filling in the form below, you confirm that all details you have provided us is in no way fabricated and is true to the best of your knowledge.

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    Frequently Asked Questions

    Our expert claims handlers are experienced in dealing with complex liability disputes. We will meticulously investigate the incident, gather all evidence, and robustly argue your case with third-party insurers. If the other driver is uninsured, we can guide you through the process of making a claim via the Motor Insurers’ Bureau (MIB).

    You are entitled to keep the compliant replacement hire car until your own vehicle has been fully repaired to a satisfactory standard and returned to you. If your vehicle is deemed a total loss (a write-off), you can keep the hire car until you have received a settlement cheque from the at-fault insurer, giving you time to source a new vehicle without losing income.

    Yes. We offer 24-hour roadside assistance and services across the entire capital. We will arrange for your damaged vehicle to be recovered from the scene and placed in secure East London car storage or a facility closer to you. We will ensure you have the opportunity to retrieve any personal or professional belongings from your vehicle.

    Yes, this is critical. You must report the incident to your own PCO insurance provider to comply with your policy terms. If you are an Uber driver, you must also report it via the Uber app. This dual reporting is essential to ensure all insurance obligations are met. We can guide you through this process to make sure it’s done correctly for your uber car accident claim.

    When you use our services for a non-fault accident, we handle the claim directly with the at-fault party insurer. This means your own policy is not directly used for the uber driver accident claim, significantly reducing the likelihood of your premiums increasing or your No Claims Bonus being affected. Our aim is always to protect your insurance record and future costs.
    We maintain a diverse fleet of TfL-compliant PCO rental in London vehicles, including a wide range of electric vehicles (EVs) and wheelchair-accessible vehicles (WAVs). Our goal is to provide a like-for-like replacement that meets your professional needs and TfL’s latest emission and accessibility standards. Just let us know your vehicle type, and we’ll strive to provide a suitable match.
    Absolutely. Our services cover all of London, from north to south, east, and West London replacement. Our extensive network ensures we can provide immediate assistance, and replacement PCO car rental in London no matter where the accident occurs in the capital, or where you reside.
    Yes, absolutely. Crystal Claims Management handles all paperwork, correspondence, and negotiations with your insurer, the at-fault insurer, and any relevant third parties. This comprehensive approach covers all aspects of uber accident insurance claims, freeing you from administrative burdens and allowing you to focus on your PCO London driving.
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