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COVID-19 Update

COVID-19 Update - Crystal Claims Management


Is Crystal Claims open during the Coronavirus outbreak & lockdown?

Yes. Crystal Claims is an essential services provider that remains open to meet critical transportation and personal mobility needs. We are here to serve those who need a vehicle and to help frontline responders including healthcare professionals, emergency responders, emergency services, utilities, military and local governments continue to move critical goods and services during this global health crisis.  We are committed and ready to help you get wherever you need to be in the most safe way.

As an essential services provider, we are committed to supporting our frontline responders now more than ever. This includes supporting our healthcare professionals, emergency responders and the many others supporting our communities during this global health crisis with vehicles to meet their critical transportation and personal mobility needs.

What is the current process?

To help protect both customers and employees, we have modified our  replacement car hire process. This includes the addition of social distancing by getting you quickly on your way while avoiding foot traffic in our locations.

Delivery is also offered throughout the country.

Whether you are picking your vehicle up, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.

I have a mechanical issue with my hire - what do I do?

If your hire car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call our head office on 020 8519 8600 and they will help you.

Enhanced Cleaning Procedures

What steps are being taken to clean the vehicles?

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

That’s why we have modified our cleaning procedures that take place between every hire using recommendations from the government guidelines.

On top of vacuuming and general wipe-down cleaning, we are using a disinfectant to sanitise key areas, like the following:

  • Key & key fob
  • Centre console
  • Cup holders & compartments
  • Areas between seat/console & seat/doorjambs
  • Dashboard
  • Instrument panels
  • Steering wheel & column
  • Accessory panel
  • Door interiors & pockets
  • Door handles (interior & exterior)
  • Mirrors
  • And other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed.

What is Crystal Claims doing to protect and reduce risk during this Coronavirus outbreak?

Employees working in the head office are following the best practices recommended by the World Health Organization and other health authorities to help protect and reduce risk during this Coronavirus outbreak. These practices include:

  • Limiting the number of employees in a location
  • Using social distancing between each other
  • Staying home if they are feeling ill
  • Frequently washing hands
  • Frequently disinfecting touchable surfaces
  • Minimising customer interaction at vehicle pickup or delivery
  • Ensuring all staff have supplies and resources needed

Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work

We also ask for your support. That’s why we urge our customers to please stay home if you are ill, displaying symptoms of COVID-19, been diagnosed with COVID-19 or are currently under quarantine.