For taxi drivers, especially those working in busy cities like London, a vehicle isn’t just a means of transport—it’s your source of income. When involved in a non-fault accident, navigating the claims process alone or through your insurer can be time-consuming, frustrating, and often doesn’t guarantee the best outcome. Partnering with a claims management company provides taxi drivers with the expertise, support, and resources to recover faster and with fewer disruptions to their business.
How Claims Management Companies Outperform Insurers:
Feature | Claims Management Companies | Insurers |
Success Rate | 92% for non-fault claims | 78% |
Like-for-Like Replacement Car | 80% of cases | 55% |
Loss of Earnings Compensation | Fully prioritized | Often limited or delayed |
Repair Quality | High-quality repairs ensured | Focus on minimizing costs |
Time to Resolution | 30% faster on average | Slower due to internal processes |
What is a Non-Fault Accident?
A non-fault accident occurs when another driver is responsible for the collision. In these cases, you are legally entitled to:
- Have your vehicle repaired at no cost to you.
- Receive a like-for-like replacement vehicle so you can continue working.
- Claim for any loss of earnings or additional expenses caused by the accident.
However, many taxi drivers in London will find that working with their own insurance company doesn’t always result in the best outcomes. A claims management company can bridge this gap, providing a smoother and more beneficial experience.
“A non-fault accident occurs when another driver is responsible for the collision. Statistics from the Department for Transport (DfT) reveal that in 2022 alone, there were 134,800 reported road traffic accidents in the UK Source: Gov.uk Traffic Accident Statistics.”
Key Statistics: Why Use a Claims Management Company?
- Higher Success Rates
- A study by industry experts shows that 92% of non-fault claims handled by claims management companies are successfully approved, compared to 78% when handled directly by insurers.
- Taxi drivers using claims management companies also report faster resolutions, with an average processing time of 30% quicker than going through an insurance company.
- Non-Fault Claims Success for London Taxi Drivers
- London taxi drivers, including private hire vehicles, are more vulnerable to accidents due to their long hours on the road. According to the RAC Foundation, taxi drivers involved in non-fault accidents in London are 35% more likely to secure a favorable outcome when they use a claims management company compared to dealing directly with insurers.
- Benefits of Replacement Vehicles
- Taxi drivers using claims management companies are 80% more likely to receive a like-for-like replacement vehicle, compared to only 55% of drivers who rely on their insurance provider.
- This means that whether you drive a saloon, MPV, or wheelchair-accessible taxi, you’ll get a vehicle that matches your needs—keeping your business moving without disruption.
Financial Savings for Drivers
- The average repair cost for taxi drivers after an accident is £2,564 (Source: Confused.com). With a claims management company, these costs are recovered directly from the at-fault driver’s insurer, ensuring no out-of-pocket expenses for you.
Why Choose a Claims Management Company?
- Hassle-Free Claims Process
Dealing with your insurer or the at-fault party’s insurer can be frustrating, with long wait times, complex paperwork, and back-and-forth negotiations. A claims management company takes the burden off your shoulders by:
- Filing the claim on your behalf.
- Negotiating with the at-fault driver’s insurance company.
- Coordinating vehicle repairs and arranging a replacement vehicle.
With their expertise, you can avoid unnecessary delays and focus on your work.
- Guaranteed Like-for-Like Replacement Vehicles
One of the biggest advantages of using a claims management company is their ability to provide a like-for-like replacement vehicle. Unlike some insurers who may offer generic rental cars, claims management companies ensure you get a vehicle that matches your taxi’s specifications. This is especially important for:
- Drivers of wheelchair-accessible taxis.
- Those driving large MPVs for group bookings.
- Uber and private hire drivers who need specific vehicle types to meet customer expectations.
- Higher Compensation for Loss of Earnings
As a taxi driver, time off the road directly impacts your income. Claims management companies prioritize recovering loss of earnings for the duration your vehicle is being repaired, ensuring you aren’t left out of pocket.
- No Upfront Costs
Most claims management companies operate on a no-win, no-fee basis, meaning:
- You don’t pay anything upfront.
- All costs are recovered from the at-fault driver’s insurer.
This makes it a risk-free option for taxi drivers looking to protect their livelihoods after an accident.
What Should You Do After a Non-Fault Accident?
- Notify Your Insurance Provider
Even if you’re not at fault, it’s important to inform your insurer about the accident. Be sure to:
- Provide details of the incident (time, location, at-fault driver’s details).
- Explain that you are working with a claims management company to handle the process.
Many insurance companies may try to steer you toward their “approved repair network” or suggest handling the claim themselves. Politely decline if you prefer the tailored support of a claims management company.
- Contact a Claims Management Company
Once you’ve notified your insurer, reach out to a trusted claims management company. They’ll take over the process, from handling repairs to recovering loss of earnings and arranging a replacement vehicle.
- Gather Evidence of the Accident
Having clear evidence strengthens your claim. Collect:
- Photos of the damage to all vehicles involved.
- Contact details of witnesses.
- The at-fault driver’s insurance information.
Conclusion
For taxi drivers in London, partnering with a claims management company after a non-fault accident is the smartest way to protect your livelihood. With higher success rates, guaranteed like-for-like replacement vehicles, and faster resolutions, these companies provide the support you need to stay on the road and earning.
Don’t leave your future in the hands of insurers who may prioritize their own interests—choose a claims management company that puts you first.
External Resources
- UK Government Traffic Accident Statistics
- Confused.com – Average Car Accident Costs
- RAC Foundation – Road Safety Insights
- Statista – Taxi Industry Statistics UK
FAQs:
A non-fault accident occurs when another driver is responsible for the collision, allowing you to claim repairs, a replacement vehicle, and loss of earnings.
Claims management companies handle paperwork, ensure faster resolutions, and provide a like-for-like replacement vehicle without upfront costs.
They prioritize recovering your lost income while your vehicle is being repaired, ensuring minimal financial disruption.
Yes, claims management companies provide like-for-like replacements, including wheelchair-accessible taxis and MPVs.
Claims management companies resolve claims 30% faster on average compared to insurance providers.
Yes, you should notify your insurer but can choose to have the claim handled by a claims management company for a smoother process.
No, most operate on a no-win, no-fee basis, recovering costs from the at-fault driver’s insurer.
Contact a claims management company with details of the accident, the at-fault driver’s information, and any evidence like photos and witness statements.